How can we help you today?
Answers about ordering, delivery areas, payments, riders and your account.
Ordering
order kaise karein
Read answersPayments & charges
adaigi aur charges
Read answersDelivery & timing
raftar aur awqaat
Read answersPick & drop
courier aur parcel
Read answersAccount & password
account aur security
Read answersRiders
Ghar Tak riders
Read answersOrdering(order kaise karein)
How do I place an order?
Open the Ghar Tak app and tap Place an order. Write your items one per line with numbers (e.g. 1-Sugar 2-Burger 3-Chicken Karahi) or add photos, check your address and tap Place order.
What if I don't know the exact shop name?
No problem — just write what you need. The rider buys from a good nearby shop. If you want a particular shop, write it in “Preferred shop”.
Can I send a handwritten list, photo or voice note?
Yes. In the app you can add up to 6 photos (camera or gallery). On WhatsApp you can also send a voice note and we will place the order for you.
Can I schedule an order for later?
Yes. Choose Schedule and pick a date and time. When we are closed, the app only allows scheduled orders.
Can I cancel or change an order?
You can cancel in the app until the rider starts buying your items. After that please call or WhatsApp us. See the refund & cancellation policy.
Payments & charges(adaigi aur charges)
How much is the delivery fee?
Inside Muzaffarabad the delivery fee starts from about Rs. 250 and depends on the distance. For far areas and pick & drop, the office confirms the fee.
How do I know the rider is charging real shop prices?
The rider uploads a photo of the real shop bill. The app shows the bill, the delivery fee and the total before the rider reaches you.
What payment methods are supported?
Cash to the rider, Easypaisa, or bank transfer (HBL). The account number and name are shown in the app with a Copy button. After paying online tap I paid online on the order.
I paid more than my bill — what happens?
The extra stays as credit on your Ghar Tak account and is used on your next order, or we return it on request.
Delivery & timing(raftar aur awqaat)
What are your service hours?
Today: see the app. Hours can change on holidays — the app always shows the current timing.
How long does a delivery take?
It depends on the shop, the distance and the traffic. You can follow every step live in the app and chat with the rider.
Which areas do you cover?
Most of Muzaffarabad city. The full list of areas is on the home page. Outside these areas, message us first.
Pick & drop(courier aur parcel)
What can I send with pick & drop?
Keys, documents, files, tiffins, small parcels and invoices. We do not carry illegal, dangerous or very heavy items.
How do I book it?
In the app tap Pick and Drop-off Items, write the details, add the pickup and drop-off addresses and an optional photo.
Account & password(account aur security)
I forgot my password. What should I do?
Call or WhatsApp the Ghar Tak office from your registered number. We will help you get back into your account.
How do I change my address or phone?
In the app open Account → Edit. You can also add a second phone number there.
How do I delete my account and data?
Use the Delete my account page or message us from your registered number.
Riders(Ghar Tak riders)
Who are the riders?
Local riders registered with the Ghar Tak office. You can see the name and phone number of your rider on every order.
Can I tip the rider?
Yes, tips are welcome and go fully to the rider. It is always your choice.
I want to become a rider.
Apply on the Become a rider page.
No answer found. Please contact us.
Still need help? Hamari team se rabta karein
Our team in Muzaffarabad replies during service hours (every day).